Cancellation policy

Undelivered Items – Cancellation & Return Policy
Before Shipment: If you contact us within the allowed time frame to cancel your order before a tracking number is generated, you will be eligible for a full refund.（Not including administrative fees.）
Please note: If a tracking number has been assigned—even if the carrier status shows "not picked up"—the item is considered shipped. In this case, please refer to the "After Shipment" return policy below.

After Shipment: If you cancel or refuse the order after it has been shipped, you will be responsible for both the outbound and return shipping costs, even if the order originally included “free shipping.”
Unfortunately, we are unable to cancel orders that have already been processed and sent to our warehouse. Thank you for your understanding.

Our order processing is fast, so if you wish to cancel, you must contact service@lifemagics.com within 12 hours of placing your order. Once the order has been submitted to the warehouse, cancellation will no longer be possible. If needed, please refer to the refund policy for return terms and refund details.

Successful Cancellation
Administrative fee: A 5% administrative fee will be deducted from your refund to cover merchant card transaction costs.
(This fee will be waived if you are requesting an exchange instead of a refund.)